When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price.

How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via UPS or insured parcel post. Please first remove the old label from the packaging or make sure that the Return Label covers the old one.

If you no longer have your Return Form please click here to print a new one. If you cannot print a new one, please contact us via email or call us at (970)252-0812.  Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. MST.

Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m.

Return your package to:
Jovis Coffee
242 East Main St.
Montrose, Colorado
81401

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email or call us at (970) 252.0812. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. MST.

How do I exchange an item?
If you no longer have your Return Form, please click here to print a new one. If you cannot print a new one, please Contact Us via email or call us at (970) 252.0812.
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